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About Top Knobs

Top Knobs is the market leader in decorative knobs and pulls for kitchen cabinets, and our beautiful products are consistently voted #1 as the designer’s choice. Our headquarters and warehouse are in Branchburg NJ, and our national network of sales reps sell to thousands of kitchen cabinet dealers, manufacturers and retailers across North America. An important reason customers have bought from Top Knobs these past 25 years is our outstanding customer service provided by team. Due to our continued exceptionally strong growth we have an opening in Customer Service.


Customer Service Representative


  • Provide customer service by telephone responding to their calls regarding orders, shipping status, inventory status, product details, and problems they need resolved
  • Process customer orders
  • Enlist the assistance of sales management and executive management as necessary to resolve customer issues
  • Excellent work relationships in a team environment – we work together to take care of our customers
  • Timely communication responding back to customers, and within the department and with other departments of the company
  • Perform other assigned tasks and duties necessary to support the Customer Service Department and our customers<?li>

Desired Qualifications

  • Commitment to providing excellent customer service
  • Customer Service orientation
  • Minimum typing speed of 55 words per minute
  • Experience working with an ERP software system preferred
  • Experience with Microsoft Office
  • Professional phone manner essential
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Excellent listening and comprehension skills
  • Ability to prioritize and manage multiple responsibilities
  • Prefer working in a team environment


    • Competitive salary
    • Medical, dental, disability, and life insurance primarily paid by the company with partial employee contribution
    • 401K retirement plan with company match
    • Paid vacation and paid holidays

To Apply

Successful candidates are required to pass a drug screen and background check. Email your Resume and Cover-letter to SheilaC@TopKnobs.com

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